Frequently Asked Questions

Here are some frequently asked questions regarding The Gazette's home delivery service and billing issues. Please reference this information regarding your subscription to The Gazette newspaper.

Home Delivery of The Gazette Subscription Questions:

How can I subscribe to The Gazette?
Please go to the Subscribe Page or call 1-866-632-6397.

What are the print and online combination subscription offers?
Please call customer service at 1-866-632-6397.

If I sign up for a special offer, how much will my subscription cost after that special offer expires?
After an introductory special offer ends, we automatically continue delivery at our regular low rates, which vary depending on the length of your subscription term.

When will my home delivery begin?
Your home delivery will usually start within 5 business days, sometimes sooner.

What should I do if my newspaper does not arrive or if sections are missing?
Contact customer service 866-632-6397

Monday-Friday:  6 a.m. - 9 a.m.
Saturday:  6:30 am - 10 am
Sunday:  7 a.m. - 11 a.m.
Major Holidays:  6 a.m. - 9 a.m.

If I go on vacation and wish to temporarily suspend home delivery, will my account be credited?
We will credit your account for the days you request the temporary stop. In addition we offer Vacation Packs and donations to The Gazettes school literacy program. In cases where no restart date is provided, subscriptions automatically convert over to online-only subscriptions 90 days after the original stop date.
Click Here to put your subscription on Vacation Hold

Can I specify the days on which I will receive home delivery?
There are a number of different service types. Contact customer service 866-632-6397 for details.

What time should I expect my paper?
Home delivery subscribers can expect to receive their newspaper no later than:

Monday-Friday: 6 a.m.
Saturday: 6:30 a.m. 
Sunday: 7 a.m.
Major Holidays: 6 a.m.

I don't live in The Gazettes home delivery area, where may I purchase a paper?
You can subscribe to our electronic edition by visiting our Green Edition Subscribe Page.

How long does it take to implement a change of address?
Changes of addresses are updated daily and usually effective for the next delivery day. Call 1-866-632-6397

Who do I contact if I've experienced a problem buying a paper from a news rack?
Contact customer service at 866-632-6397.

How do I cancel home delivery of The Gazette?
Contact customer service 866-632-6397.

How do I cancel my EZ pay?
Call customer service at 1-866-632-6397.

Do you have mail subscriptions?
At this time we do not have mail subscriptions; however, you can contact customer service at 866-632-6397 and ask about our electronic edition.

I subscribed online to receive home delivery of the print newspaper, but it hasn't been delivered yet. What do I do?
For various reasons, there can be as much as a five-day delay in beginning delivery of a new newspaper subscription. If you subscribed more than five days ago, please call our newspaper customer service staff at 1-866-632-6397.

Billing Questions:

What can I do if I have a question about my bill?
Please call Customer Service 1-866-632-6397.

Can I pay for home delivery with my credit card?
Yes, please click here to submit your credit card on our secure site or call 1-866-632-6397.

Can I pay my bill online?
Yes, you can pay bills at our secure, online customer service site.

Can I make a one-time payment?
Yes, please click here to make a payment online or telephone 1-866-632-6397.

How do I change my credit card account number?
Please contact customer service at 1-866-632-6397 for details .

Where do I mail my print subscription payment?
You can mail it to the address printed on the remittance form in the window envelope provided with your bill.

If you do not have the remittance form, please mail your payment to:
The Gazette
PO Box 2958
Colorado Springs, CO 80901-2958

Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date at the time you request the temporary stop, then no additional steps are required. However, if you do not provide a restart date initially, you will have to contact The Gazette to resume service. Please contact customer service at 1-866-632-NEWS (6397). In cases when no restart date is provided, subscriptions are automatically restarted and shifted over to online-only subscriptions 90 days after the original hold date.

How do I find my account number?
Your account number is included on your bill. If you don't have a copy of your bill, your account number will be provided to you by calling customer service at 1-866-632-6397.

What is EZpay?
The Gazette's EZpay program eliminates paper bills, stamps, checks, and saves you time. Because we eliminate the paper work, we can extend to you an ongoing 20% discount off the full rate of the subscription price. Your credit card is debited a day or two before the expiration date of your account.

For more information or to sign contact customer service at 1-866-632-6397.

My newspaper subscription has expired but my carrier is still delivering. Why?
The Gazette knows how busy life can be and therefore continues delivery for a limited amount of time to allow your payment to arrive in our office. After this limited time, delivery will discontinue and you will need to call our customer service center at 1-866-632-6397 to restart your subscription. All newspapers delivered during this time period will be the responsibility of the subscriber.